Skills & Qualities of a Top Performing Debt Collector
A debt collection agency owner shares both the innate qualities and learned skills he see...
Featured Post
Dispute Resolution 101: An Introduction to Consumer Friendly Dispute Resolution
With a simple online search, consumers can uncover easily misleading information about how to use dispute resolution practices to avoid or manipulate repayment. Agencies should be prepared to receive, process and quickly determine the right course of action for any dispute they receive.
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How to Use Video in Sales For Prospecting [Script Included]
Keith Zadig, Relationship Development Representative Manager, shares his secrets to creat...
6 Outbound Calling Best Practices to Improve Answer Rates
Don't allow your outbound calling efforts to go to waste. With these 6 best practices, yo...
Communication Preferences by Generation in Collections & Business
Arbeit's Market Research Analyst discusses how communication preferences differ by genera...
Best Practices for Email Communication in Debt Collection
Tim Collins, Chief Compliance Officer at TrueAccord, shares best practices for communicat...
How Real Estate Professionals Can Navigate the Impacts of COVID-19
Real Estate professionals are finding creative ways to successfully navigate the impacts ...
Sales Training Techniques Using Call Recordings
Want to improve sales performance and results? Sales coaches Jason Pearl & Mike Belin sha...
Achieving Work-Life Balance During COVID-19 & Beyond
COVID-19 is negatively impacting our work-life balance. Mary Shores shows us how we can a...
Communicating With Empathy in Collections During & After COVID-19
Mary Shores, a collection agency owner & author, shares her call scripting methodology & ...
How to Prevent Your Calls From Being Blocked or Labeled as Spam
What happens to your calls after you dial? Here's what you can do to prevent your calls f...
5 Remote Team Communication Strategies
Recruiting director & remote team leader Ben White shares five strategies leaders can use...
COVID-19 & Remote Work: How to Develop Soft Skills
Seasoned remote worker Amy Perkins discusses remote work challenges, the soft skills need...