DEBT COLLECTION JOB BOARD

HSI Financial Services, LLC (HSI), is a subsidiary of Phoenix Health Care Management Services, Inc., and was created in 1983 as members’ first shared services initiative. Offering a full range of revenue cycle management solutions, HSI strives to provide superior service and financial value for its clients.

Headquartered in Atlanta, Georgia, HSI Financial Services, LLC, offers a comprehensive benefits package that includes medical, dental and vision insurance; employer-paid life insurance; short and long-term disability; and a 401(k) retirement plan with employer matching. Employees also receive PTO benefits based on the number of years of service.

HSI Financial Services, LLC is an Equal Opportunity Employer.

HSI Financial is currently seeking:

Client Service Representative (CRC)

Remote- VBO / Patient Account Representative – HSI

Remote-Bilingual Patient Account Representative-VBO

LIFE IS SHORT. DO WORK THAT MATTERS.

BCA Financial Services, Inc. is seeking a detail-oriented, full-time Insurance Verification Representative with knowledge of insurance codes such as ICD9, CPT, HCPCS, revenue codes. This is a great career opportunity for a goal driven person with exceptional communication skills.

This is a Monday through Friday, full-time position with a schedule of 8:00am – 4:30pm EST.

You must live in one of the following states to be eligible for a remote opportuntiy: FL, SC, NC, GA, TX, and VA.

The Insurance Verification Representative:

• Receive inbound and make outbound calls and use applicable tools, with a focus on matters pertinent to patient insurance coverage and maintain clear and concise documentation of all attempts and/or contacts directly on the computerized collection system
• Verifies insurance coverage and benefits through a variety of mediums such as outbound phone calls and insurance websites
• Reviews assigned claims working within the established productivity standards for timely follow-up, maintain and update all patient accounts to reflect current information
• Communicates insurance related disputes to our clients in a clear and concise manner
• Performs appropriate account activity by contacting managed care, governmental and commercial insurance carriers to affect payment on claims
• Answer all inquiries from consumers promptly; attempt to resolve consumer concerns by inquiring as to specific issues and clarifying those issues
• Other duties as assigned

Education & Experience:

• A high school diploma or equivalent
• Minimum of 1 year working in a healthcare revenue cycle environment with a concentration in the areas of insurance billing and collections
• Knowledge of the healthcare insurance environment to include managed care, governmental and commercial insurance carriers as well as a myriad of reimbursement methodologies specific to provider contracts (fee schedule, per diems, percentage of total charges, etc.)
• Awareness of the various codes used when filing health insurance claims. This position will not affect coding changes to claims but rather will understand coding requirements and communicate need for amendment of codes to creditor clients
• Knowledge of medical terminology
• Outstanding interpersonal skills
• Outstanding verbal and written communication skills

Life at BCA

Our people are our most valuable asset, therefore we work hard to make each member of our organization feel supported and encouraged to have a healthy work-life balance. Because we want all our people to live their best lives.

Here’s some of the great benefits we offer:

• Work from home
• Monday through Friday work schedule
• Medical, dental, vision, and life insurance
• 401k with a company match
• Paid time off
• Paid Holidays
• Comprehensive interactive training programs to keep your skills sharp and advance your career

Work from home requirements:

• Have a quiet and private workplace
• High speed internet with the ability to hardwire via ethernet from cable modem to your PC. Must be a sufficient speed to support video/web/audio conferenceing and voice-over-IP (VoIP) (not less than 5 mbps). WiFi and hotspots are not supported.
• You must meet all the technical requirements prior to the first day of training
• You must live in one of the following states: FL, SC, NC, GA, TX, or VA

Who Are We?
BCA Financial Services, Inc. has over seventy-five years of successful experience, professionally serving the receivable management needs of the healthcare, commercial and retail sectors. BCA provides an array of customizable accounts receivable management solutions enabling clients to gain control of their accounts receivable, maximize cash flow, reduce days revenue outstanding and bad debt expense, while improving public relations and customer satisfaction. We pride ourselves in maintaining a professional and ethical work environment and focus on educating and assisting consumers to better understand billing and collection processes. Our staff makes a significant difference to consumers, businesses and the U.S. Economy. You can too!

BCA Financial Services, Inc. is an Equal Opportunity Employer

We are seeking an experienced leader to join our Phoenix organization! And as a vital member of our business, you will have the opportunity to be exposed to the entire business cycle. Under the general supervision of the HSI President, HSI is a collection service company (a subsidiary of Phoenix Heath Care) that provides these services to non-profit hospitals in the southeast region in the U.S.

The Senior Business Analyst/Project Manager is responsible for providing ongoing project management for HSI’s ARTIVA Software implementation and ongoing projects to support the business and client needs. This individual will be the point person on multiple concurrent projects and develop and manage the functional activities associated with these projects.

The Sr. Business Analyst will be responsible for gathering and understanding business needs by determining, documenting, developing, and prioritizing requirements from the business and presenting these requirements in a manner that is agreeable, measurable, and flexible enough to meet project and stakeholder needs.

About Phoenix:

Phoenix Health Care Management Services, Inc. is a separately-owned organization that creates and delivers innovative services and solutions that enhance economic and operational performance. Phoenix services benefit Vizient Southern States’ members and other health care organizations, delivering unprecedented financial value using a shared-ownership model.

We are located directly across from the Battery with many convenient restaurants and shopping to visiting during your lunch break! You will also have the ability to work remotely at least 3 days a week. We are located directly across from the Battery with many convenient restaurants and shopping to visiting during your lunch break!

Essential Duties and Responsibilities

Includes the following: (Other duties may be assigned

• Demonstrate up-to-date expertise in Information Systems (utilizing ARTIVA) and apply this to the development, execution, and improvement of action plans by providing advice and guidance to others in the application of information and best practice
• Support and align efforts to meet customer and business needs
• Manage customer relationships and expectations by developing a communication process to keep others up-to-date on project results
• Stay current with customer needs and strategies
• Lead and participate in multiple projects by completing and updating project documentation, managing project scope; adjusting schedules when necessary; determining daily priorities; ensuring efficient and on-time delivery of project tasks and milestones.
• Provide leadership to team members and peers by collaborating with others; articulating ideas and viewpoints to senior management, peers, and others; identifying and initiating projects
• Identify, create and facilitate process design changes by conducting business and systems process analysis and design at a complex level
• Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders
• Identify improvement opportunities (proactive and reactive)
• Provide project-level analysis
• Demonstrated fluency in business processes and process differentiation
• Ability to analyze and synthesize business requirements, including recognizing patterns and conceptualizing processes
• Assist with, and test implementation for all client and vendor relationships to ensure data transfer collection, quality, and reporting relationships are working appropriately down to the market level to ensure market team member and provider experience is appropriate
• Create and maintain issue logs, meeting minutes, meeting schedules, project summaries, and updates.
• Create and maintain project schedules by developing project plans and specifications, estimating time and resources, monitoring milestone completion, tracking all phases of the project lifecycle, providing timely reporting of issues that impact project progress, coordinating actions, and resolving conflicts
• Meet with project team regularly to review project deliverables and deadlines
• Develop and execute test plans
• Support system conversions, upgrades, enhancement

Required Skills and Education

• Bachelor’s degree in computer science, engineering, or related field.
• 7-10 years experience in translating business needs to IT project requirements.
• 2 + years of Ontario Artiva development experience a PLUS.
• Healthcare Revenue Management experience, a plus.
• Ability to communicate clearly and respectfully by telephone and in a written fashion to document account activity.
• Requires working knowledge of personal computers and automated dialer systems.
• Knowledge of all related regulations, including but not limited to individual client policies and procedures and HIPAA.
• Must have a combination of education and experience within healthcare and medical debt collection, including knowledge of third-party payers and managed care.
• Billing experience helpful.

Lead Software Developer

The Lead Software Developer is a technical leader and problem solver who enables the software development team to deliver complex client solutions. Supporting both enterprise systems and custom developed software, this individual oversees all aspects of the software development process including design, development, implementation, and support for Belvista Software’s solutions.

About Belvista Software

Belvista Software is a start-up company providing advanced technology solutions to the accounts receivable industry. Our fully managed collection systems enable debt collection agencies to take advantage of advanced workflow, automation, and communication technologies to streamline processes and create engaging experiences for their clients and consumers.

Responsibilities

The Lead Software Developer provides a wide range of support to Belvista Software’s clients and internal team members including:

• Leading the development of customized software solutions that meet individual client needs.
• Enhancing Belvista Software’s product offerings from ideation to implementation.
• Identifying and integrating new technologies that enable our internal teams and clients to become more productive.
• Working with clients to determine specific needs, requirements and recommend technical solutions to business challenges.
• Supporting software development staff through training, knowledge transfer and peer review.
• Maintaining integrity of production systems by following a standard software development lifecycle.
• Providing input and support on a wide variety of business problems to improve the company’s offerings and ability to support clients.

Experience

Our primary criteria for this role is an individual that is self-driven, brings technical experience and can adapt to changing business conditions. Our team trains the rest. Helpful experience includes:

• Software development and support (C#, .NET, web technologies, REST, SOAP and XML are all beneficial).
• Project or small team leadership.
• Following a structured software development life cycle.
• Product development and/or enterprise application support.
• Complex problem-solving skills.

Life is Short. Do Work that Matters.

Are you seeking an exciting opportunity to join a growing and dynamic team of professionals who support patients, all while working from the comfort of your own home?

We’ve been in business for 76 years with a proven track record of stability and continued growth. If you’re ready to embark on a meaningful and fulfilling career journey read below and apply!

This is a Monday through Friday, full-time position. We are looking for individuals who have the flexibility to work any of our 8-hour shift schedules during our normal business hours of 8am – 7:00pm EST. You can work from the office or work from home. Our office is located at 18001 Old Cutler Road, Miami, FL 33157.

You must live in one of the following states to be eligible for a remote opportuntiy: FL, SC, NC, GA, or VA.

Job Summary

We are in the business of helping consumers understand their healthcare bills and assisting them in resolving outstanding balances in a compassionate and friendly manner. As a Patient Account Representative, you will have the opportunity to provide exceptional customer service, while being rewarded and recognized for your hard work and performance.

You will be tasked with communicating account information, updating insurances, collecting payment, and establishing payment arrangements. Most of your day will be spent speaking with callers who need your help finding a solution that makes sense for them and works within their budget.

Life at BCA

Our people are our most valuable asset, therefore we work hard to make each member of our organization feel supported and encouraged to have a healthy work-life balance. Because we want all our people to live their best lives.

Here’s some of the great benefits we offer:

• $17 an hour plus monthly bonus potential
• Remote work for South Florida residents
• Monday through Friday work schedule
• Medical, dental, vision, and life insurance
• 401k with a company match
• Paid time off
• Paid Holidays
• Comprehensive interactive training programs to keep your skills sharp and advance your career

Who we’re looking for:

• Candidates with two years of call center, collection, or front office medical experience
• A team player with outstanding communication, negotiation, and customer service skills
• Those that are empathetic to the issues our consumers are facing
• Someone proactive, not afraid to ask probing questions, and able to solve problems
• A people person who likes listening and building rapport
• A detail oriented individual that can gather and document information/data quickly (requires basic computer skills and typing mastery)
• Someone comfortable handling high-volume inbound and outbound phone calls throughout the day in a call center environment

Work from home requirements:

• Have a quiet and private workplace
• You must meet all the technical requirements prior to the first day of training
• High speed internet with the ability to hardwire via ethernet from cable modem to your PC. Must be a sufficient speed to support video/web/audio conferenceing and voice-over-IP (VoIP) (not less than 5 mbps). WiFi and hotspots are not supported.
• You must live in one of the following states: FL, SC, NC, GA, or VA
• We will provide you with the equipment needed to be successful

BCA Financial Services, Inc. is an Equal Opportunity Employer

Life is Short. Do Work that Matters.

BCA Financial Services, Inc. is an accounts receivable management company that connects consumers and businesses through customer-centric account resolution. We are in the business of helping consumers understand their healthcare bills and assisting them in resolving balances in a compassionate and friendly manner. We are a well-established company that values our staff, our clients, and the customers we all serve.

We are looking for a highly motivated and customer-focused Call Center Supervisor to join our Collections department. The Call Center Supervisor is responsible for handling escalated calls, providing coaching and development to their staff, drafting and issuing performance reviews, and leading their team to success.

Essential Duties and Responsibilities:

• Monitor productivity metrics on a continual basis throughout the work day ensuring performance levels are consistent with established benchmarks on a real time basis
• Participate in the collection process, observing activity by working among staff; performing active and passive observation sessions and assisting staff in difficult communications with consumers and health insurance companies.
• Coach, mentor and motivate employees to success, aid in the coordination of coaching/mentoring efforts of support personnel to employees where necessary.
• Participate in the design of work reports and queues, striving to find the most efficient methods to communicate with consumers and healthcare insurance companies and promote optimal reimbursement for creditor clients
• Monitor, evaluate and coach staff, provide on-going training for staff, ensure that each staff member serves the company and its clients in a positive, professional and courteous manner
• Implement and ensure compliance with corporate and departmental policies, procedures, and service standards in conjunction with management
• Promote a high level of positive morale among department personnel
• Demonstrate a strong working knowledge of, and comply with, the Federal Fair Debt Collection Practices Act (FDCPA), the Florida Commercial and Consumer Collection Practices Act (FCCCPA), the Fair Credit Reporting Act (FCRA), the Health Insurance Portability and Accountability Act (HIPAA) and other statutes, laws and regulations pertinent to the collection industry as well as industries served. Ensure the same level of compliance among staff
• Ensure fulfillment all functions and duties assigned in subordinate job descriptions
• Participates in the selection, hiring, on-boarding, performance evaluation and training of employees
• Incorporate the company’s values into all business and staff development practices and all departmentally directed activities

Education, Skills, & Experience

• Minimum of 2 years’ supervisory experience within a call center environment
• Healthcare collections experience is preferred but not required
• Associates or Bachelor’s Degree is preferred
• Possess effective supervisory, interpersonal, leadership, analytical, and organizational skills
• Intermediate or advanced knowledge of Microsoft Office programs with emphasis in MS Word and MS Excel
• Confident leadership capability with effective problem solving skills, thriving in a fast paced, diverse, results-oriented environment
• Strong interpersonal, oral, written and communication skills.
• Strong working knowledge of business service functions such as coding, billing and insurance reimbursement processes, including appeals is preferred
• FACS experience is a plus

Benefits Offered

• Medical, Dental, Vision, and Life Insurance
• 401k – with a company match!
• Paid Time Off
• Paid Holidays
• Work from home – Remote opportunity available in the following states: FL, SC, NC, GA, TX, and VA.
• Corporate Discount Program
• Opportuntiy to work with an awesome team!

FLSA Status: Exempt

Department: Collections

Reports To: Collections Manager

BCA Financial Services, Inc. is an Equal Opportunity Employer

LIFE IS SHORT. DO WORK THAT MATTERS.

BCA Financial Services, Inc. is an accounts receivable management company that connects consumers and businesses through customer-centric account resolution. We are in the business of helping consumers understand their healthcare bills and assisting them in resolving balances in a compassionate and friendly manner. We are a well-established company that values our staff, our clients, and the customers we all serve.

We are looking for a highly motivated and driven Business Intelligence – Speech Analyst to join our team. The Business Intelligence – Speech Analyst is responsible for analysis of customer and employee conversations and interactions utilizing an advanced speech analytics solution.

A remote opportunity can be available in the following states: FL, SC, NC, GA, TX, and VA

Essential Duties and Responsibilities:

• Develop ad-hoc and advanced analytics modeling to drive business value, utilizing a speech analytics solution
• Extract, interpret, analyze, validate, and integrate data, using internal and external appended data sources to develop intelligence that draws conclusions and supports business goals
• Partner with Operations leaders to align with business strategies and information reporting needs
• Make recommendations and define data strategies that solve critical business problems
• Monitor, summarize and inform leadership about internal processes and trends that impact the organization’s customers and employees, produce actionable information to understand processes and trends that impact customers and employees
• Craft documentation including process maps, diagrams, manuals, charters, and scopes
• Demonstrate strong knowledge and compliance with company policies and applicable federal, state, and local laws and regulations pertaining to the organization as well as industries served by the organization
• Effectively present information to top management, public groups, employees and/or board of directors
• Incorporate the organization’s values in all practices and activities

Qualifications

• Bachelor’s degree in Computer Information Systems, Computer Science, Linguistics, or equivalent field or, comparable work experience in a relevant field
• Five years professional business experience in areas of sales, operations, and/or service
• One year of experience in analytics and/or report creation using Microsoft Reporting Services or business intelligence tools such as Callminer is a plus
• Experience working with SQL and relational database systems
• Experience working with Callminer, Verint, Balto, Albeit or Nexidia
• Contact center experience a plus
• Highly analytical, creative, investigative, driven to find root cause, proficient in language, skilled in focusing on an iterative process, and effective time management skills
• Highly disciplined self-starter with solid collaboration and communication skills, thrives on data, language, and technology
• Strong bias for the customer and employee journey, ability to affect and inspire change
• Excellent oral and written communication skills
• High attention to detail
• Flexible within a rapidly changing, fast-paced environment

Benefits Offered

• Medical, Dental, Vision, and Life Insurance
• 401k – with a company match!
• Paid Time Off
• Paid Holidays
• Business casual work environment
• Onsite gym
• Corporate Discount Program
• Free Parking

BCA Financial Services, Inc. is an Equal Opportunity Employer.

As a collection representative you will contact consumers in attempt to resolve their defaulted accounts within Federal, State, and Collection Client guidelines.

Duties/ Responsibilities-
• Apply and maintain appropriate customer service and sales skills to resolve defaulted accounts.
• Negotiate payment terms, review accounts information, asks probing questions to gather information to understand the consumer situation.
• Meet and exceed daily and monthly goals
• Follow all client, State and Federal guidelines and regulations
• Employees operate Monday through Thursday 9-6 / 10 to 8, Friday 9-3, and a 12-9 Closeout shift once a month Job Qualifications –
• No experience is required
• Strong work ethic, must be punctual and dependable
• Must be able to communicate clearly while maintaining proper grammar and telephone etiquette
• Must be able to maintain a high level or professionalism at all times

We Offer –
• Prestigious Client Base
• Fun and productive atmosphere – Located in downtown Canton entertainment district. /

• 14.00 per hour pay plus a 3 month average raise.
• Performance based incentives paid monthly
• Paid Time Off, including Holiday and Vacation pay
• Excellent training program
• Highly supportive team environment
• Opportunity for career advancement

We are hiring experienced 3rd party debt collectors to work remotely, with a minimum of 1-year experience. So come and join our growing team. The position consists of the following:

• Contact delinquent accounts by phone, email, text, voice drops, and mail. Answer Inbound calls.
• Advises and council client of necessary actions and strategies for debt repayment to the customer.
• You must be a self-starter with excellent organization skills, communication, and writing skills. We want to speak with you.

Interns are welcome.

Preferred: Customer service experience
The Following is Not Required But a Bonus: Working knowledge of FDCPA, TCPA, CFPA, and CFPB.

100% Commission base for the first 30 days after that, base salary is $1,000 per month, plus commissions and bonuses.

To apply, email  tdale@bcrecoveryllc.com with a copy of your resume.

Who We Are…

Harris & Harris has 50 years of experience in revenue recovery. Through dedication and continuous hard work, we have earned our place in the collections industry as a leader. We are known for providing our clients with high-level service and for treating our customers ethically and professionally. If you are looking for a company that embraces the principles of respect, compassion and trust, please apply with us today.

Who We Are Looking For…

Due to the rapid growth of our Government, Healthcare and Utilities clients, we are seeking motivated, goal-oriented candidates to join our team. We are committed to employing and empowering successful people who strive to provide customers with exceptional service.

What We Offer…

This is a fast-paced, rewarding job that allows you to use your strong communication skills to make money. We will provide you with 30-days of paid, in-depth training to ensure your success on the call center floor. We offer a base hourly rate with generous bonus opportunities, and an excellent monthly commission plan ($15 (per hour) * 2080 = $29,120 base + up to $3,800/month in commission = up to $75,000 annually). We also offer monthly contests and incentives, a recreation room with ping pong and foosball, quarterly employee recognition ceremonies, charitable events, great health benefits options, holiday pay, two weeks of accrued vacation time your first year, tuition reimbursement, and plenty of opportunities for professional growth and career advancement within the company.

WHAT THE JOB REQUIRES

· Use manual and automated dialing to contact delinquent account holders from across the country by telephone (averaging about 200 outbound calls a day)

· Request for payment of the outstanding balance in full or create alternative payment plans for the delinquent account holder, if they cannot pay the outstanding balance in full

· Negotiate with customers to arrive at the best resolution for the client and the company by using compassion, empathy and respect

· Process payments using check by phone, credit/debit cards, Western Union, or offer the customer the ability to mail in payments

· Follow up with account holders on their established payment plans and recommend what further action should be taken for account holders who default on their payment plans

· Toggling in and out of different client systems to locate customer accounts and document all collections activities

· Treat each call center team member courteously and help one another achieve your team’s goals by being a professional and using strong work ethics

WHAT YOU MUST POSSESS

· Rock-solid customer services skills

· Great negotiation and problem solving skills

· Patience and the ability to maintain composure on difficult calls and recognize when to escalate a call to a supervisor immediately

· Previous collections experience is great, but a minimum of 2-3 years of customer service experience is acceptable (especially if it is from a call center environment)

· Basic computer skills and working knowledge of MS Word and MS Excel

· Experience using computers while working with customers is a plus

· Familiarity with the CFPB, TCPA, FDCPA and HIPAA preferred – but we will teach you

· Professional bilingual skills are highly desirable (Fluent in English and 1other language)

· Experience with CUBS (Columbia Ultimate Business Systems) is a plus!

· Military experience is always a plus, and we encourage veterans to apply!

This is a Monday-Friday, full-time position. Shift can be 7:30-4pm, 8:30am-5pm or 9:30-6pm ET. We are currently on a hybrid schedule. M/W/F are in office days. Tues/Thurs are WFH days. As a Financial Counselor, you will contact consumers and help them understand their healthcare bills and assist them in resolving outstanding balances. Our Financial Counselors conduct their job and communicate with consumers in a compassionate/friendly manner, while being assertive and adhering to Federal/State guidelines. Training is provided. There is a 90-day training period. Incentives kick in after 90-day mark.

Duties/ Responsibilities-

• Maintain Desk Inventory/Work Queue consisting of delinquent Medical Accounts
• Inbound/Outbound calls, Dialer, Emails
• Display customer service and sales skills to negotiate payments and resolve balances
• Negotiate payment terms, review account details, listen and understand consumer situations to learn how to help them resolve the debt that best fits our clients’ interests
• Meet and exceed daily and monthly goals
• Follow all client, State and Federal guidelines and regulations.

Job Qualifications

• Two years of Call center, collections, or front office medical experience.
• Strong work ethic, must be punctual, dependable, and a team player that is detail oriented and comfortable handling high volume calls throughout the day.
• Must have outstanding communication, negotiation, and customer service skills
• Must be able to communicate clearly while maintaining proper grammar and telephone etiquette
• Someone proactive, assertive, and understands that collecting money is the business, but also knows empathy
• Must be able to maintain a high level or professionalism at all times

We Offer-

• 12.00 per hour pay
• Performance based incentives paid monthly
• Paid Time Off, including Holiday and Vacation pay
• Health Benefits, including Vision and Dental (over 90% paid by company for employee only plan)
• 401k

HSI Financial Services, LLC (HSI), is a subsidiary of Phoenix Health Care Management Services, Inc., and was created in 1983 as members’ first shared services initiative. Offering a full range of revenue cycle management solutions, HSI strives to provide superior service and financial value for its clients.

Headquartered in Atlanta, Georgia, HSI Financial Services, LLC, offers a comprehensive benefits package that includes medical, dental and vision insurance; employer-paid life insurance; short and long-term disability; and a 401(k) retirement plan with employer matching. Employees also receive PTO benefits based on the number of years of service.

HSI Financial Services, LLC is an Equal Opportunity Employer.