We’re nerds revolutionizing the way collection agencies communicate with consumers, for the better.
Meet Our Team
We’re a group of innovative, relentless, confident, fun, energetic, and fair nerds.
Alex VillafrancaCEO, Co-Founder & Head of Revenue
Alex is the CEO, co-founder and Head of Revenue at Arbeit, a better outbound communication software that makes debt collection agencies more profitable. Alex worked in the collection industry prior to founding Arbeit, first as an agent and then as an agency owner, and saw a need for a dialer that was easier to use and more powerful than what he could find. Now, Arbeit is in its ninth year of business, offering 3 products built for collection agencies, and more on the way. When he is not nerding out with the rest of the team at Arbeit, Alex is working on his golf apparel company, Verde, or training for another marathon.
Alexandra PalmerChief Operating Officer
Alex Palmer, nicknamed “AP” as to not be confused with the eldest Alex, has been with Arbeit since 2017. AP joined Arbeit as the Office Manager, was later promoted to Director of Administration and Human Resources, and is currently Arbeit’s Chief Operating Officer. AP oversees the operations at Arbeit, always looking for ways to improve Arbeit’s processes and culture, ensuring that the right metrics are focused on to reach company goals. Buffalo born and raised, AP is known for always having an iced latte within reach, and spends her time away from Arbeit eating at her favorite brunch spot or building Lego masterpieces with her son.
Kaitlyn FilippiDirector of Product
Kaitlyn joined Arbeit’s sales team in 2019 as an account executive and has since went on to work in various roles throughout the company. In 2020, she was promoted to Product Manager and built Arbeit’s product team from the ground up to what it is today, where she oversees it as Director of Product. In her free time she can be found in the garden caring for her houseplants, road-tripping across the US or nerding out on the VR and space travel!
Candace BurroughsManager of HR & Admin
Candace joined Arbeit in 2019 as the Office Administrator and was later promoted to Admin & HR Manager. Now, she oversees the Admin team, ensuring that all HR and billing matters are taken care of effectively and efficiently and that Arbeit’s culture is supported and celebrated. She oversees the entire team’s engagement and is always facilitating ways for our fully remote team to stay connected. Candace is an early bird that you can find at the gym before work, and she loves to end her day outdoors with her husband, son, and poodle!
Lucas MatsumotoAdmin & HR Intern LEARN MORE
Natália TardioliAdmin & HR Generalist
Natália is a lively person that loves cats, sunny days, and taking pictures. She is also a Kung Fu instructor!LEARN MORE
Alonzo RaineroCo-Founder and Systems Administrator
Alonzo is responsible for designing, implementing and maintaining infrastructure for all services.LEARN MORE
Allan Rossi LisboaCo-Founder, Senior Developer and Systems Architect
Allan is responsible for taking ideas and transforming them into software.LEARN MORE
Brandon FaiccoSupport Manager
Brandon is known at Arbeit for his 6 monitor set-up. He oversees our Support team to ensure our clients get their questions addressed as quickly as possible.LEARN MORE
Gregory HoustonSenior Developer
Greg has been making and breaking software since his teens. He does both manual and automation testing.LEARN MORE
Lucas TardioliSenior Back-End Developer
Lucas is responsible for system analysis and development, and project lead for Arbeit Click.LEARN MORE
Jeff ScheibTier-2 Software Support
Jeff’s day consists of anything that requires a wave of the magic “fix-it” wand.LEARN MORE
Nick VillafrancaTier-2 Software Support
Nick considers himself a jack of all trades. If he doesn’t know how to fix it, he will figure out how.LEARN MORE
Pedro RodriguesHead of Software Quality Assurance
Pedro and Arbeit are in such a tight embrace, you just can’t split them apart anymore!LEARN MORE
Ashley CampanellaSenior Customer Success Manager
If you’ve worked with Arbeit, you know Ashley! She helps clients understand & work with our products.LEARN MORE