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Better contact software didn’t exist, so we built it.

In 2013, two collection agency owners were frustrated by the call center technologies and communication systems available to them. They knew there could be something better: for agencies and consumers. So, they decided to build it. From there Arbeit’s flagship product, Arbeit Dialer, was born.


The Product That Started It All

Our Powerful Voice Broadcast Dialer

The success of our Arbeit Dialer brought the creation of two additional products:

Arbeit Voice

Cloud-Based Phone System


Arbeit Click

TCPA Compliant Calling Solution


A fully remote team today with roots in Buffalo, NY, and Belo Horizonte, Brazil, Arbeit continues to make better communication possible with a full suite of outbound communication software that blends the right amount of automation and humans for collection agencies and businesses across the U.S.

Meet Our Team

We’re a group of innovative, relentless, confident, fun, energetic, and fair nerds.

Alex Villafranca

CEO, Co-Founder & Head of Revenue

Alex is the CEO, co-founder and Head of Revenue at Arbeit, a better outbound communication software that makes debt collection agencies more profitable. Alex worked in the collection industry prior to founding Arbeit, first as an agent and then as an agency owner, and saw a need for a dialer that was easier to use and more powerful than what he could find. Now, Arbeit is in its ninth year of business, offering 3 products built for collection agencies, and more on the way. When he is not nerding out with the rest of the team at Arbeit, Alex is working on his golf apparel company, Verde, or training for another marathon.


Alexandra Palmer

Chief Operating Officer

Alex Palmer, nicknamed “AP” as to not be confused with the eldest Alex, has been with Arbeit since 2017. AP joined Arbeit as the Office Manager, was later promoted to Director of Administration and Human Resources, and is currently Arbeit’s Chief Operating Officer. AP oversees the operations at Arbeit, always looking for ways to improve Arbeit’s processes and culture, ensuring that the right metrics are focused on to reach company goals. Buffalo born and raised, AP is known for always having an iced latte within reach, and spends her time away from Arbeit eating at her favorite brunch spot or building Lego masterpieces with her son.


Kaitlyn Filippi

Director of Product

Kaitlyn joined Arbeit’s sales team in 2019 as an account executive and has since went on to work in various roles throughout the company. In 2020, she was promoted to Product Manager and built Arbeit’s product team from the ground up to what it is today, where she oversees it as Director of Product. In her free time she can be found in the garden caring for her houseplants, road-tripping across the US or nerding out on the VR and space travel!


Candace Burroughs

Manager of HR & Admin

Candace joined Arbeit in 2019 as the Office Administrator and was later promoted to Admin & HR Manager. Now, she oversees the Admin team, ensuring that all HR and billing matters are taken care of effectively and efficiently and that Arbeit’s culture is supported and celebrated. She oversees the entire team’s engagement and is always facilitating ways for our fully remote team to stay connected. Candace is an early bird that you can find at the gym before work, and she loves to end her day outdoors with her husband, son, and poodle!


Natália Tardioli

Admin & HR Generalist

Natália is a lively person that loves cats, sunny days, and taking pictures. She is also a Kung Fu instructor!


Alonzo Rainero

Co-Founder and Systems Administrator

Alonzo is responsible for designing, implementing and maintaining infrastructure for all services.


Allan Rossi Lisboa

Co-Founder, Senior Developer and Systems Architect

Allan is responsible for taking ideas and transforming them into software.


Brandon Faicco

Support Manager

Brandon is known at Arbeit for his 6 monitor set-up. He oversees our Support team to ensure our clients get their questions addressed as quickly as possible.


Gregory Houston

Senior Developer

Greg has been making and breaking software since his teens. He does both manual and automation testing.


Lucas Tardioli

Senior Back-End Developer

Lucas is responsible for system analysis and development, and project lead for Arbeit Click.


Jeff Scheib

Tier-2 Software Support

Jeff’s day consists of anything that requires a wave of the magic “fix-it” wand.


Nick Villafranca

Tier-2 Software Support

Nick considers himself a jack of all trades. If he doesn’t know how to fix it, he will figure out how.


Pedro Rodrigues

Head of Software Quality Assurance

Pedro and Arbeit are in such a tight embrace, you just can’t split them apart anymore!


Ashley Campanella

Senior Customer Success Manager

If you’ve worked with Arbeit, you know Ashley! She helps clients understand & work with our products.


Want To Be A Part Of The Arbeit Team?

Calling all nerds, innovators, designers, and collaborators!

We’re always looking for talented people to join the Arbeit team.

See Our Job Openings