Careers at Arbeit
(844) 444-4401

ARBEIT: BE BETTER.

get started
Refine Search
0 results for

Technical Support Representative – Remote USA

 

Arbeit is a contact solution provider serving debt collection agencies, call centers, and small businesses. Our mission is to inspire businesses to value people as much as profits while empowering organizations to communicate efficiently and effectively with their customers and consumers. We accomplish this by providing autodialer technology, TCPA compliance solutions, VOIP business phone systems and number labeling solutions. 


We are a 100% remote company, with roots in Buffalo, NY, United States, and Belo Horizonte, MG, Brazil. 

 

We’re looking for a motivated, customer-focused Technical Support Representative to join our growing Support team. If you enjoy solving problems, helping customers succeed, and working with technology in a fast-paced environment, we’d love to meet you! 

 

Responsibilities:

  • -Serve as the primary point of contact for customer support requests via phone, email, and help desk tickets. 
    -Log, track and close incoming support requests.
    -Troubleshoot software, VoIP, networking, and system configuration issues. 

-Diagnose customer problems, identify root causes, and provide timely resolutions. 

-Collaborate extensively with Arbeit team members to resolve client issues 

-Prioritize support requests based on urgency and service level expectations. 

-Assist customers with software setup, account configuration, and basic training. 

-Contribute to internal documentation, knowledge base articles and troubleshooting guides.
-Contribute to a growing client facing knowledge base that improves the effectiveness of our team and the information available to our clients. 

-Provide internal technical support for remote employees as needed. 

 

Qualifications:

  • -1+ years of experience in technical support, help desk, customer support, or a related IT role.
  • -Strong troubleshooting and analytical problem-solving skills. 
  • -Excellent verbal and written communication skills. 
  • -Strong customer service mindset with the ability to explain technical concepts clearly. 
  • -Working Knowledge of Windows Operating Systems and basic Networking Concepts 
  • -Ability to manage multiple priorities in a fast-paced environment. 
  • -Self-motivated and comfortable working remotely. 
  • -VoIP knowledge is preferred 
  • -Experience using ticketing systems such as Jira, Zendesk, or similar platforms is preferred.


    Compensation:Annual Base Salary: $50,000 – $60,000

     

    Benefits:

  • -Relaxed work environment 
  • -Paid health, dental and vision insurance 
  • -Generous PTO schedule starting at 18 days, immediately. 
  • -Profit sharing eligible after year 1 
  • -Shortened work days, even shorter on Friday 
  • -Paid Parental Leave 
  • -Fully Remote Work

     

    This position will be remote in the US. 

     

    Are you hesitant to submit an application because you’re not sure if you meet all of the requirements? We are here to encourage you to please apply anyways! We would love to hear from you to discuss how you can help us build a great team at Arbeit! 

     

    Equal Opportunity Employer

     

If you or someone you know is interested, please email your resume to careers@arbeitsoftware.com.

 

Data Entry Specialist – Remote Brazil

Arbeit is a contact solution provider serving debt collection agencies, call centers, and small businesses. Our mission is to inspire businesses to value people as much as profits while empowering organizations to communicate efficiently and effectively with their customers and consumers. We accomplish this by providing autodialer technology, TCPA compliance solutions, VOIP business phone systems and number labeling solutions. 


We are a 100% remote company, with roots in Buffalo, NY, United States, and Belo Horizonte, MG, Brazil. 

 

  • We are looking for a highly organized and detail-oriented Data Entry Specialist to join our growing Admin team. In this role, you will be responsible for accurately entering, reviewing, and maintaining confidential information across multiple systems. You’ll also support contract processing, data quality initiatives, and various administrative tasks that help keep our operations running smoothly. 

    If you take pride in accuracy, enjoy working independently, and thrive in a fast-paced remote environment, we’d love to hear from you. 

     

    Responsibilities:

    • -Accurately enter data from multiple sources into various internal and external systems 
    • -Prepare and send electronic contracts to clients 
    • -Review and verify information for accuracy before and after data entry 
    • -Maintain confidential and sensitive information with discretion 
    • -Update and maintain records to ensure data remains accurate, complete, and organized
      -Perform routine data audits and quality checks to maintain database integrity 
    • -Generate, format, and distribute reports for internal teams as needed 
    • -Communicate with team members to resolve data discrepancies and clarify information
      -Follow company policies and established data entry procedures to ensure consistency and compliance
      -Meet productivity goals and deadlines while maintaining a high level of accuracy 
    • -Assist with administrative projects, document preparation, filing, and other support tasks as needed
      -Provide additional support to the Admin team as business needs evolve 
    • -Research and investigate discrepancies within client accounts by comparing information across multiple systems and documentation to ensure data accuracy.

       

    Qualifications:

    • -Fluent in English (written, verbal, and reading comprehension) 
    • -Excellent typing skills with exceptional attention to detail 
    • -Ability to work independently while managing repetitive tasks with consistent accuracy
      -Strong organizational, time management, and multitasking skills 
    • -Excellent problem-solving skills and proactive thinking 
    • -Strong analytical skills with the ability to identify discrepancies and resolve data inconsistencies.
      -Ability to interpret documentation and make sound decisions based on established procedures.
      -Ability to adapt quickly to new software and processes 
    • -Ability to handle confidential information professionally 
    • -Typing speed of 50–65 WPM with 95%+ accuracy preferred 
    • -Experience with Google Workspace is a plus 
    • -Experience with QuickBooks is a plus 

     
    Compensation:Annual Base Salary: R$3,000 – 4,000/mo

    Benefits:

    • -100% remote position 
    • -Paid health and dental insurance
      -Profit-sharing eligibility after one year 
    • -Shortened workdays, with an even shorter workday on Fridays 
    • -CLT employment 
    • -Opportunity to grow with an innovative, people-first company

     

    Location: Remote within Brazil 

     

    If you’re excited about this opportunity but don’t check every box, we encourage you to apply anyway. We’d love the opportunity to learn more about you and how you could contribute to our team. 

     

    Equal Opportunity Employer 

    Arbeit is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

     

If you or someone you know is interested, please email your resume to careers@arbeitsoftware.com.

 

Don’t see the position you’re looking for?

Email us at careers@arbeitsoftware.com