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ARBEIT: BE BETTER.

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Better contact software didn’t exist, so we built it.

In 2013, two collection agency owners were frustrated by the call center technologies and communication systems available to them. They knew there could be something better: for agencies and consumers. So, they decided to build it. From there Arbeit’s flagship product, Arbeit Dialer, was born.

 

The Product That Started It All

Our Powerful Voice Broadcast Dialer

The success of our Arbeit Dialer brought the creation of two additional products:

Arbeit Voice

Cloud-Based Phone System

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Arbeit Click

TCPA Compliant Calling Solution

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A fully remote team today with roots in Buffalo, NY, and Belo Horizonte, Brazil, Arbeit continues to make better communication possible with a full suite of outbound communication software that blends the right amount of automation and humans for collection agencies and businesses across the U.S.

Meet Our Team

We’re a group of innovative, relentless, confident, fun, energetic, and fair nerds.

Alex Villafranca

CEO, Co-Founder & Head of Revenue

Alex is the CEO, co-founder and Head of Revenue at Arbeit, a better outbound communication software that makes debt collection agencies more profitable. Alex worked in the collection industry prior to founding Arbeit, first as an agent and then as an agency owner, and saw a need for a dialer that was easier to use and more powerful than what he could find. Now, Arbeit is in its ninth year of business, offering 3 products built for collection agencies, and more on the way. When he is not nerding out with the rest of the team at Arbeit, Alex is working on his golf apparel company, Verde, or training for another marathon.

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Alexandra Palmer

Chief Operating Officer

Alex Palmer, nicknamed “AP” as to not be confused with the eldest Alex, has been with Arbeit since 2017. AP joined Arbeit as the Office Manager, was later promoted to Director of Administration and Human Resources, and is currently Arbeit’s Chief Operating Officer. AP oversees the operations at Arbeit, always looking for ways to improve Arbeit’s processes and culture, ensuring that the right metrics are focused on to reach company goals. Buffalo born and raised, AP is known for always having an iced latte within reach, and spends her time away from Arbeit eating at her favorite brunch spot or building Lego masterpieces with her son.

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Kaitlyn Filippi

Director of Product

Kaitlyn joined Arbeit’s sales team in 2019 as an account executive and has since went on to work in various roles throughout the company. In 2020, she was promoted to Product Manager and built Arbeit’s product team from the ground up to what it is today, where she oversees it as Director of Product. In her free time she can be found in the garden caring for her houseplants, road-tripping across the US or nerding out on the VR and space travel!

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Brian Peters

Chief Technology Officer

Brian joined Arbeit in 2022 as CTO, bringing with him over 30 years of experience building high quality software and effective management teams that foster growth in all areas of IT. Brian is responsible for all IT related activities here at Arbeit, including development, QA, infrastructure and support. Brian’s primary focus is on creating an environment where all team members have a chance to grow both personally and professionally. This will create a culture in IT for success. Brian is born and raised in Buffalo, and enjoys riding his motorcycle around the country. He can always be found around buffalo enjoying dinner and adult style beverages with family and friends, and trying to improve his golf swing when time allows.

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Candace Burroughs

Manager of HR & Admin

Candace joined Arbeit in 2019 as the Office Administrator and was later promoted to Admin & HR Manager. Now, she oversees the Admin team, ensuring that all HR and billing matters are taken care of effectively and efficiently and that Arbeit’s culture is supported and celebrated. She oversees the entire team’s engagement and is always facilitating ways for our fully remote team to stay connected. Candace is an early bird that you can find at the gym before work, and she loves to end her day outdoors with her husband, son, and poodle!

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Alyson Domiano

Accounting Specialist

Aly joined Arbeit in 2020 as Billing Coordinator and was later promoted to Accounting Specialist. She is Arbeit's bookkeeping and finance extraordinaire, handling accounts receivable, billing for all products, account payables and payroll. She also assists with special projects like financial modeling. When she's not juggling Arbeit's finances, Aly is most likely playing with her pup Rooney, hiking or traveling to a new city.

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Daniel Rossi

Office Coordinator

Daniel’s goal is to make Arbeit the best place to work in the world! He always has a smile on his face.

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Natália Tardioli

Admin & HR Generalist

Natália is a lively person that loves cats, sunny days, and taking pictures. She is also a Kung Fu instructor!

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Alonzo Rainero

Co-Founder and Systems Administrator

Alonzo is responsible for designing, implementing and maintaining infrastructure for all services.

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Allan Rossi Lisboa

Co-Founder, Senior Developer and Systems Architect

Allan is responsible for taking ideas and transforming them into software.

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Daniel Bonazzi

Project Manager

Daniel loves teamwork, continuous improvement, and believes that together we are more.

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Brandon Faicco

Support Manager

Brandon is known at Arbeit for his 6 monitor set-up. He oversees our Support team to ensure our clients get their questions addressed as quickly as possible.

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Igor Soares

DevOps

Igor is responsible for writing reliable source code that delivers value and security to clients.

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Gregory Houston

Senior Developer

Greg has been making and breaking software since his teens. He does both manual and automation testing.

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Lucas Tardioli

Senior Back-End Developer

Lucas is responsible for system analysis and development, and project lead for Arbeit Click.

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Felipe Cotti

Full Stack Developer

Felipe loves to see all pieces connecting, so programming and everything around it is a natural call.

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Lucas Lobo

Test Analyst

Lucas values smooth user experience and software polish. He is also a digital artist and gaming hobbyist.

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Rafael Bergo

Developer

Rafael enjoys the challenges of understanding a product or process and helping an organization succeed.

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Gustavo Carvalho

Pleno Back-End Developer

Gustavo is a tech enthusiast who loves games, tv shows, and coffee. He also loves to travel, discover new places, and meet new people.

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Eduardo Bortolotte

Senior Back-End Developer

Bortolotte strives to teach machines to do the dirty work allowing humans to focus on self-knowledge and healthy relationships with Nature and Mankind.

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Paulo Weber

Senior Full Stack Developer

Paulo loves to cook, either food or great code, and loves to learn. He’s also an avid reader, and can usually be found reading anything that passes through his hands.

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Jeff Scheib

Tier-2 Software Support

Jeff’s day consists of anything that requires a wave of the magic “fix-it” wand.

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Nick Villafranca

Tier-2 Software Support

Nick considers himself a jack of all trades. If he doesn’t know how to fix it, he will figure out how.

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Angelo Cultrara

Tier-1 Software Support

Angelo is a tv show, movie, video game & book fanatic. He also loves spending time with his family, friends & dog.

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Pedro Rodrigues

Head of Software Quality Assurance

Pedro and Arbeit are in such a tight embrace, you just can’t split them apart anymore!

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Ygor Tenório

Junior Quality Engineer

Ygor always does his best to understand the user's needs, because he believes that this is very important to improve the quality of the software. He also likes to practice sports and play videogames.

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Pablo Santos

Pleno Quality Engineer

Pablo joined Arbeit as a Software Quality Engineer in 2022. He will help in the quality assurance team with the tasks related to the quality of the software and help to develop tests cases and automated tests in addition to manual tests. Pablo loves technology, games and watching movies and tv shows.

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Mark Stemle

Tier-1 Software Support

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Yu Han Lin

Yu Han Lin

Pleno Back-End Developer

Yu Han loves to learn new things and venture into new challenges. To him, building software is a passion, travel is a lover, sports/exercise are oxygen and cooking is a symphony to the mouth.

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Lucas Souza

Pleno Back-End Developer

Lucas has an engineering degree, but his passion for coding made him switch to software development and he doesn't regret it! He enjoys outdoor activities and his two cats.

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Alvaro dos Santos Neto

Development Intern

Alvaro loves games, series, sushi, learning, making friends and chatting. As an intern at Arbeit, he intends to help with as much as he can!

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Ashley Campanella

Senior Customer Success Manager

If you’ve worked with Arbeit, you know Ashley! She helps clients understand & work with our products.

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Brittany Reling

Customer Success Manager

Brittany became an Arbeit Nerd in 2021 and has been building relationships with clients and the industry ever since! She is Customer Success Manager on the Product team, so she collects & organizes any and all feedback about Arbeit to continue to build top-tier, user friendly products. Her favorite part of the job is getting to meet and really know all our clients and people in the industry. In her free time when she is not on her Peloton, she loves to spend time with her husband and 2 kids going on adventures & also getting together with friends, finding the best brunch spots in Buffalo.

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Michael Alexander

Associate Product Manager

Michael joined Arbeit as a Product Manager in 2021, and has since taken ownership of our Legacy suite. His goals are to maintain stability across Arbeit's existing products, and to add useful features and functionalities to help our clients achieve the most efficient workflows possible. Michael helps lead the Legacy development team in effort to determine the most valuable improvements that can be made to our products. In his free time he enjoys taking care of his plants, overspending on his hockey jersey collection, and following Phish on tour.

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Justin Reszel

Account Executive

Justin joined Arbeit in 2021 with a focus on helping clients harness and improve their communication. He works with our customers to find the right solution that will help them achieve their individual goals, and takes pride in making that happen. In Justin's free time, you can find him outdoors or spending time with his family.

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Art Dunlea

Sales Development Representative

Art came over to Arbeit from the contact center technology industry and enjoys working with prospective clients. He is a product expert and has a passion for helping people solve complex issues with compliant and efficient solutions. Art is a loyal Atlanta Braves fan and an aspiring amateur chef. During his down time, he can be found lakeside or on the Gulf Coast surf fishing.

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Christopher Nelson

Sales Development Representative

Chris loves biking Chicago’s beautiful lakefront & enjoys the music & arts scene. He aims to effectively communicate Arbeit’s features and benefits to as many firms as possible.

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Emily Faracca

Content Creator

Emily joined Arbeit as Content Creator in 2018, with a focus on building and advancing Arbeit's presence in the digital (and physical) world. Emily is responsible for upholding Arbeit's unmistakable brand on social media, in our thought leadership, at our conference booth, and really anywhere you see the Fritz logo. Her goal is to generate interest in, and demand for, Arbeit's innovative products and the nerds who build them. In her free time, Emily loves to cook, take walks, and play with her cat Frankie.

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Want To Be A Part Of The Arbeit Team?

Calling all nerds, innovators, designers, and collaborators!

We’re always looking for talented people to join the Arbeit team.

See Our Job Openings