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The 5 Best Debt Collection Conferences to Attend in 2021

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We’ve gathered detailed information on the top five virtual & in-person debt collection conferences you’ll find most beneficial to attend in 2021. Based on our past event experiences and knowledge we’ve gained in 2020, we believe these events will help you gain a competitive advantage in the accounts receivable industry.


Notice (3/13/2020): Due to the novel coronavirus (COVID-19) outbreak, many recent events and conferences have been cancelled, changed or rescheduled for the safety of potential attendees and event organizers. Please visit the websites associated with the conferences mentioned below, or the CDC website, to stay up to date on additional COVID-19 related changes, cancellations and other health & safety information. 


*We will continue to update this article with any known event changes relating to COVID-19*

Debt Collection Events You Need to Attend

The following are arranged in chronological order. Events that have already passed have a strike through them – click here to jump to upcoming events.

#1: Collector.Live!

It’s back! If you’re a collector or are leading a team of collectors, this is the perfect opportunity to sharpen up you & your teams skillset. Having strong communication skills & empathy will be critical to successful consumer interactions amid the lingering financial impacts of COVID-19, so now is the time to get involved with soft skills training. Since many teams in the debt collection industry are working remotely now, this event can also prove to be an effective way to bring your team together and start a discussion.

If you decide to make time for this event, here’s what your team will get out of it:

► Livestream of 16 sessions featuring Harry StrausserMichael JeselnikMary ShoresJohn Bedard Jr.Kelli KruegerJoann Needleman, and other industry experts!

► A legal panel that is available to answer your questions in real time during the event

► Lifetime access to all session recordings

Not convinced yet? Listen to an expert! We’ve featured some of those same industry experts that will be at the event as guests on our free video series, Debt Collection 101. Check out our most recent conversation with John Bedard Jr. below! 👇

Event Date: January 12th starting @ 11:30 AM EST EVENT HAS PASSED

Location: Event is virtual, attend from anywhere!

Cost to Attend: Registration ranges from $197 – $297

Pricing varies based on how many of your remote work from home agents will be attending.

Where to Register: On the Collector.Live website

#2: RMAi Annual Conference

RMAi is providing a hybrid conference experience this April, meaning that you will have the option to attend either virtually or in-person. If your new years resolution involves engaging in more virtual or in-person networking, this is the event for you.

Virtual networking includes a round-robin via zoom for attorneys, collection agencies, and debt buyers, as well as a first time attendee pre-conference networking session to help you make the most of the event. In-person networking features a cabana crawl, taco Tuesday, pedis with peers, golfing at Bear’s Best Las Vegas, and more!

Here’s what we’re most looking forward to on the conference agenda:

► Regaining Contactability and Trust in Consumer Communications

► New Requirements for Outbound, Inbound, Web-Based and Social Media Formats

► Digital Communications and The New Rules for Debt Collection

We are loving all of these compliance and consumer-focused sessions!

Not convinced yet? Listen to an expert! We’ve featured some of the same industry experts that will be at speaking at the conference on our free video series, Debt Collection 101. Check out our most recent conversation with Tim Collins below! 👇

Conference Dates: April 12 – 15 EVENT HAS PASSED

Location: You choose! Virtual or in-person at the Aria Resort & Casino in Las Vegas

Cost to Attend In-Person as a Member: 

Pricing ranges from $1,095 to $1,345 depending on when you register

Cost to Attend In-Person as a Non-Member:

Pricing ranges from $1,495 to $1,695 depending on when you register

Cost to Attend Virtually as a Member: 

Pricing ranges from $425 to $575 depending on when you register

Cost to Attend Virtually as a Non-Member:

Pricing ranges from $550 to $750 depending on when you register

Where to Register: You can register here

*Note: If at least one individual from your company will be attending the conference in-person, you can get a reduced-rate virtual registration for employees at the same company. View the full pricing details here.

#3: ACA International Convention & Expo

We were in attendance virtually last year. Not only did we attend, but our CEO and Customer Success Manager shared their tips for achieving higher connection rates while our Director of Marketing discussed the applications and implications of omni-channel communications in the debt collection industry.

For industry professionals, this is a great opportunity to evaluate new vendors and technologies, gain a deeper understanding of how to improve debt recovery in 2021 and share ideas with like-minded individuals. We share some tips for making the most out of your time at the event here.

This conference is very important to us. By attending, sharing our knowledge and interacting with industry professionals, we’re able to gain the insight necessary to create products that directly meet our customer’s needs.

Conference Dates: July 28-30, 2020

Location: Caesar’s Palace Las Vegas (note: depending on pandemic trend, may be held virtually)

Cost to Attend: TBD

Where to Register: TBD

#4: Southwest ACA Conference & Expo

Last year’s conference agenda was tailored to help debt collection agencies work through the challenging climate of COVID-19. The theme was literally called “Life After Corona!”

We also sponsored the conference’s TCPA compliance track.

This conference is super affordable to attend, especially for ACA members and groups. We will keep you updated as more information continues to come out!

Conference Dates: October 11 – 13 (subject to change)

Location: Sheraton DFW Airport Hotel

Cost to Attend: TBD

Where to Register: TBD

#5: Women in Consumer & Commercial Finance Conference

The executive team at insideARM created this event for all women in consumer and commercial finance – the first of its kind in the industry! 💪

This is a great opportunity for women to network with and learn from other women in the industry, as well as engage in fun workshops and activities to keep things interesting.

These are the sessions we were most inspired by last year:

► Managing Up & Across to Influence Outcomes Workshop

► Unconscious Bias Storytime – our Marketing Director, Tracy, was on this panel!

► Speak Up, We’re Listening Storytime

We will keep you updated as more information comes out!

Conference Dates: December 6 – 8

Location: You choose! Virtual or in-person (Scottsdale, AZ)

Cost to Attend: TBD

Where to Register: TBD

Unsure about the value of attending these? Melissa Nash, President of the FCA, explains the importance of attending conferences & trade shows in the debt collection industry below 👇