A Complete Guide to the CFPB’s Rules for Debt Collection, Reg F
We've spent the year having conversations with some of the smartest people we know on how...
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“Potential Spam,” “Spam Risk,” and “Scam Likely” Labels Impact the Credibility of Your Debt Collection Agency
“Potential Spam,” “Spam Risk,” And “Scam Likely” Labels Impact The Credibility Of Your Debt Collection Agency The rapid increase in spam, robocalls, and scam calls has made consumers more cautious when answering calls from unknown numbers. As a result, legitimate debt collection agencies sometimes face the challenge of having their calls labeled as “Potential Spam,” […]
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How Do I Know If I Have the Right Kind of Consent?
Determine what kind of consent you need, and why. Once you decide, and in conjunction wi...
How Do You Start Collecting Opt-Ins for Debt Collection?
Having an opt-in strategy will give you a competitive advantage for increasingly diversif...
Should I Use Social Media To Reach Consumers?
The CFPB realizes that there are generations who prefer to communicate via social media, ...
How Am I Allowed to Use Texting Under Reg F?
One of the most significant outcomes of Reg F was the clarification of omnichannel commun...
Should You Use The Model Validation Notice?
With the creation of the model validation notice, the CFPB provided an opportunity to lim...
Should You Use the Limited Content Message?
The limited content message is not a mandate, but rather a safe harbor. With that, our gu...
Debt Collection SMS: Should I Use 10 DLCs, Longcodes, or Shortcodes for Texting?
Before you can text consumers to your heart's content, you need to decide what kind of me...
Why Your “Calling Identity” Matters
Identifying yourself as a trusted, legal caller is the first line of defense in mitigatin...
How to Prevent Your Calls From Being Blocked or Labeled as Spam
What happens to your calls after you dial? Here's what you can do to prevent your calls f...
Proposed New York Debt Collection Regulations Explained by an Expert
Compliance expert Jud Phillips explains what the proposed regulations on debt collection ...
Do You Know How Your Calls Are Being Labeled Across the Network?
Fraud. Spam. Scam Likely. If you’re a business using the voice channel to connect with ...