3 Ways To Adapt Your In-Office Culture To Remote First Culture
It's been two years, three months and five days since we all packed up our desks and left...
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“Potential Spam,” “Spam Risk,” and “Scam Likely” Labels Impact the Credibility of Your Debt Collection Agency
“Potential Spam,” “Spam Risk,” And “Scam Likely” Labels Impact The Credibility Of Your Debt Collection Agency The rapid increase in spam, robocalls, and scam calls has made consumers more cautious when answering calls from unknown numbers. As a result, legitimate debt collection agencies sometimes face the challenge of having their calls labeled as “Potential Spam,” […]
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How to Use Social Media in Debt Collection To Improve Your Brand Presence
Until recently, the words "debt collection" and "social media" were rarely seen in the sa...
What Can You Do If Your Calls Are Being Labeled As Spam?
The crackdown on illegal robocalls from the highest levels of government has been swift, ...
How To Proactively Improve Your Online Presence Using Consumer Compliments
In this episode of Debt Collection 101, Jeff DiMatteo walks us through his strategy for t...
Medical Debt Credit Reporting: Two Experts Share 8 Ways To Adapt
Leslie Bender and Joann Needleman of Clark Hill Law provided a complete context to the sc...
A Complete Guide to the CFPB’s Rules for Debt Collection, Reg F
We've spent the year having conversations with some of the smartest people we know on how...
How Do I Know If I Have the Right Kind of Consent?
Determine what kind of consent you need, and why. Once you decide, and in conjunction wi...
How Do You Start Collecting Opt-Ins for Debt Collection?
Having an opt-in strategy will give you a competitive advantage for increasingly diversif...
Should I Use Social Media To Reach Consumers?
The CFPB realizes that there are generations who prefer to communicate via social media, ...
How Am I Allowed to Use Texting Under Reg F?
One of the most significant outcomes of Reg F was the clarification of omnichannel commun...
Should You Use The Model Validation Notice?
With the creation of the model validation notice, the CFPB provided an opportunity to lim...
Should You Use the Limited Content Message?
The limited content message is not a mandate, but rather a safe harbor. With that, our gu...