Skills & Qualities of a Top Performing Debt Collector
A debt collection agency owner shares both the innate qualities and learned skills he see...
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Dispute Resolution 101: An Introduction to Consumer Friendly Dispute Resolution
With a simple online search, consumers can uncover easily misleading information about how to use dispute resolution practices to avoid or manipulate repayment. Agencies should be prepared to receive, process and quickly determine the right course of action for any dispute they receive.
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Communication Preferences by Generation in Collections & Business
Arbeit's Market Research Analyst discusses how communication preferences differ by genera...
Best Practices for Email Communication in Debt Collection
Tim Collins, Chief Compliance Officer at TrueAccord, shares best practices for communicat...
Skip Tracing Tips for Collection Agencies
Tips for effectively skip tracing at scale, and how collection agencies can maximize thei...
How Data Analytics Can Help Debt Collection Agencies
Data analytics can help debt collection agencies improve collector efficiency and drive r...
Communicating With Empathy in Collections During & After COVID-19
Mary Shores, a collection agency owner & author, shares her call scripting methodology & ...
5 Digital Payment Channels for Better Accounts Receivable Management
Here’s a list of the digital payment methods you should be using for better accounts re...
How Debt Collection Agencies Can Implement Work From Home Policies
Along with the rest of the world, the credit and collections industry is adjusting to a r...
Hiring, Developing & Supporting Motivated Debt Collectors
Ken Peck explains how to hire, develop and support motivated debt collectors to reduce tu...
Proposed New York Debt Collection Regulations Explained by an Expert
Compliance expert Jud Phillips explains what the proposed regulations on debt collection ...
Integrating Texting into Debt Collection: The Importance of Consumer Preference
Looking to integrate texting into your debt collection outreach strategy? Read this first!
5 Takeaways from the CFPB’s Proposed Rules
Here are 5 things you need to know about the CFPB's new rules, and the response it has re...