CFPB Final Collections Rule: Insight on Limited Content Messages
John Bedard, an industry expert, helps us better understand the implications of the CFPB'...
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“Potential Spam,” “Spam Risk,” and “Scam Likely” Labels Impact the Credibility of Your Debt Collection Agency
“Potential Spam,” “Spam Risk,” And “Scam Likely” Labels Impact The Credibility Of Your Debt Collection Agency The rapid increase in spam, robocalls, and scam calls has made consumers more cautious when answering calls from unknown numbers. As a result, legitimate debt collection agencies sometimes face the challenge of having their calls labeled as “Potential Spam,” […]
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Skills & Qualities of a Top Performing Debt Collector
A debt collection agency owner shares both the innate qualities and learned skills he see...
CFPB’s Final Debt Collection Rules 2020: Initial Takeaways
Last week the CFPB released its highly anticipated final debt collection rules, just in t...
Communication Preferences by Generation in Collections & Business
Arbeit's Market Research Analyst discusses how communication preferences differ by genera...
Best Practices for Email Communication in Debt Collection
Tim Collins, Chief Compliance Officer at TrueAccord, shares best practices for communicat...
Skip Tracing Tips for Collection Agencies
Tips for effectively skip tracing at scale, and how collection agencies can maximize thei...
How Data Analytics Can Help Debt Collection Agencies
Data analytics can help debt collection agencies improve collector efficiency and drive r...
Communicating With Empathy in Collections During & After COVID-19
Mary Shores, a collection agency owner & author, shares her call scripting methodology & ...
5 Digital Payment Channels for Better Accounts Receivable Management
Here’s a list of the digital payment methods you should be using for better accounts re...
How Debt Collection Agencies Can Implement Work From Home Policies
Along with the rest of the world, the credit and collections industry is adjusting to a r...
Hiring, Developing & Supporting Motivated Debt Collectors
Ken Peck explains how to hire, develop and support motivated debt collectors to reduce tu...
Proposed New York Debt Collection Regulations Explained by an Expert
Compliance expert Jud Phillips explains what the proposed regulations on debt collection ...