7 Debt Collection Techniques to Succeed in 2022 (From Collectors)
We spoke to seven frontline agents to learn the debt collection techniques they adopted t...
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Dispute Resolution 101: An Introduction to Consumer Friendly Dispute Resolution
With a simple online search, consumers can uncover easily misleading information about how to use dispute resolution practices to avoid or manipulate repayment. Agencies should be prepared to receive, process and quickly determine the right course of action for any dispute they receive.
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How to Collect Verbal Opt-In Consent for Debt Collection Communication
You don't need anything fancy to get started with collecting opt-ins. In fact, all you ne...
3 Ways to Collect Opt-In Consent for Debt Collection Communications
Building out an opt-in collection process should encompass any channel of communication y...
How to Prevent Your Debt Collection Emails from Going to the Spam Folder
Whether you are just getting started with an email strategy, or you already have a rigoro...
The Top 5 Debt Collection Conferences to Attend in 2022
The trade associations in our industry create experiences that foster relationship buildi...
A Complete Guide to the CFPB’s Rules for Debt Collection, Reg F
We've spent the year having conversations with some of the smartest people we know on how...
How Do I Know If I Have the Right Kind of Consent?
Determine what kind of consent you need, and why. Once you decide, and in conjunction wi...
How Do You Start Collecting Opt-Ins for Debt Collection?
Having an opt-in strategy will give you a competitive advantage for increasingly diversif...
Should I Use Social Media To Reach Consumers?
The CFPB realizes that there are generations who prefer to communicate via social media, ...
How Am I Allowed to Use Texting Under Reg F?
One of the most significant outcomes of Reg F was the clarification of omnichannel commun...
How to Train Your Collectors for Reg F
The reality of Reg F is that changes to your systems, policies and training should be ong...
Should You Use The Model Validation Notice?
With the creation of the model validation notice, the CFPB provided an opportunity to lim...