How to Collect Verbal Opt-In Consent for Debt Collection Communication
You don't need anything fancy to get started with collecting opt-ins. In fact, all you ne...
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“Potential Spam,” “Spam Risk,” and “Scam Likely” Labels Impact the Credibility of Your Debt Collection Agency
“Potential Spam,” “Spam Risk,” And “Scam Likely” Labels Impact The Credibility Of Your Debt Collection Agency The rapid increase in spam, robocalls, and scam calls has made consumers more cautious when answering calls from unknown numbers. As a result, legitimate debt collection agencies sometimes face the challenge of having their calls labeled as “Potential Spam,” […]
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3 Ways to Collect Opt-In Consent for Debt Collection Communications
Building out an opt-in collection process should encompass any channel of communication y...
How to Prevent Your Debt Collection Emails from Going to the Spam Folder
Whether you are just getting started with an email strategy, or you already have a rigoro...
A Complete Guide to the CFPB’s Rules for Debt Collection, Reg F
We've spent the year having conversations with some of the smartest people we know on how...
How Do I Know If I Have the Right Kind of Consent?
Determine what kind of consent you need, and why. Once you decide, and in conjunction wi...
How Do You Start Collecting Opt-Ins for Debt Collection?
Having an opt-in strategy will give you a competitive advantage for increasingly diversif...
Should I Use Social Media To Reach Consumers?
The CFPB realizes that there are generations who prefer to communicate via social media, ...
How Am I Allowed to Use Texting Under Reg F?
One of the most significant outcomes of Reg F was the clarification of omnichannel commun...
How to Train Your Collectors for Reg F
The reality of Reg F is that changes to your systems, policies and training should be ong...
Should You Use The Model Validation Notice?
With the creation of the model validation notice, the CFPB provided an opportunity to lim...
Should You Use the Limited Content Message?
The limited content message is not a mandate, but rather a safe harbor. With that, our gu...
What KPIs Should You Use For Debt Collection?
Deciding what to measure (and how to measure it) at your agency is crucial to make sense ...