How to Create an Opt-In Strategy [+Free Workflow]
Our panel of compliance & communication experts discusses how to capture & gain consumer ...
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Why Your Insurance Agency’s Calls Are Marked Spam
Why Your Insurance Agency’s Calls Are Marked as Spam If you’re running an insurance agency, you’ve probably noticed it’s getting harder to reach customers by phone. People aren’t picking up, and when they do, they’re confused or suspicious. If this sounds familiar, your calls may be showing up as “Potential Spam” “Spam Likely” “Spam Risk” […]
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How Millennials Prefer to Communicate, According to Arbeit
How do millennials prefer to communicate? We asked the millennials on our team at Arbeit ...
Interviewing, Hiring & Onboarding for Debt Collection Roles
These retention-boosting interviewing, hiring, and onboarding best practices can help you...
How to Run Effective Virtual Meetings [7 Strategies]
Virtual meeting fatigue is real. Mollie Lannen shares 7 strategies on how to fight it and...
How to Measure & Improve the Employee Experience
Mike Cardus, an organizational development expert, walks us through how to measure & impr...
How We Improved Our Company Culture [& You Can Too]
We evaluated & improved our culture to follow through on our mission of valuing people as...
How to Audit & Improve Your Collection Agency’s Online Presence
We show you step-by-step how to audit & improve your collection agency's online presence ...
Developing a Brand Voice in the Debt Collection Industry
Your debt collection agency already has a brand voice, whether you're aware of it or not....
The Benefits of Investing in Your Collectors
What are the benefits of investing time & money in your collectors? Increased growth, pro...
6 Successful Debt Collection Techniques for 2021
Six experienced debt collectors share their six most successful debt collection technique...
CFPB Final Collections Rule: Insight on Limited Content Messages
John Bedard, an industry expert, helps us better understand the implications of the CFPB'...
CFPB’s Final Debt Collection Rules 2020: Initial Takeaways
Last week the CFPB released its highly anticipated final debt collection rules, just in t...