Why a VoIP Phone System Will Be the Norm in 2019
VoIP is starting to become chosen more and more frequently over traditional PBX phone lin...
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Dispute Resolution 101: An Introduction to Consumer Friendly Dispute Resolution
With a simple online search, consumers can uncover easily misleading information about how to use dispute resolution practices to avoid or manipulate repayment. Agencies should be prepared to receive, process and quickly determine the right course of action for any dispute they receive.
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Debt Collection 101: Episode 65 – Interviews at the ACA Fall Forum
Last week, Arbeit hopped on a plane to Chicago for the 2018 ACA Fall Forum. We had some q...
Small Business 101: Episode 47 – Should You Use Social Media Selling?
Using social media as a way to pitch to prospects is a technique on the rise. So how exac...
Cases in Point: What is the TRACED Act?
In the most logistical terms, it’s the Telephone Robocall and Abuse Criminal Enforcemen...
Soft Skills For Debt Collection
As a debt collector, you never know what will happen when you get on the phone with a con...
How Does Ringless Voicemail Work?
Ringless voicemail is a gray area for TCPA compliance, but how does it work?
How Do You Start A Collection Agency? These 5 Tips Will Help You
So, you’ve decided you’re going to start a collection agency. What’s next? Here are...
A Tip from the Dialer Guru
Our own dialer guru's prime tip for using auto dialer software.
5 Ways to Incentivize Your Collections Agents that Don’t Have to Do with Money
Arbeit Software, a leading call center software, helps collection center managers motivat...