Debt Collection SMS: Should I Use 10 DLCs, Longcodes, or Shortcodes for Texting?
Before you can text consumers to your heart's content, you need to decide what kind of me...
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Dispute Resolution 101: An Introduction to Consumer Friendly Dispute Resolution
With a simple online search, consumers can uncover easily misleading information about how to use dispute resolution practices to avoid or manipulate repayment. Agencies should be prepared to receive, process and quickly determine the right course of action for any dispute they receive.
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How to Protect Your Agency from “The Great Resignation”
Your employees want to know and experience a culture that values them - not just as bodie...
Happy Birthday Arbeit!: 8 Things We Did in Our Eighth Year of Business
We're looking back on 8 years in business with pride and in awe of all the changes that h...
Arbeit and ZIZO Announce Integration
We are thrilled to announce that our VoIP business phone system now integrates with ZIZO,...
How Agencies Can Prepare for the CFPB’s Debt Collection Rules
Two experts on the CFPB's debt collection rules, or "Reg F," share how agencies can start...
The Perfect Work From Home Setup, According to Arbeit
What does the perfect work from home setup look like? We asked our team members to find o...
The 5 Best Debt Collection Conferences to Attend in 2021
The 5 best virtual & in-person debt collection conferences & events to attend in 2021 for...
How to Create an Opt-In Strategy [+Free Workflow]
Our panel of compliance & communication experts discusses how to capture & gain consumer ...
How Millennials Prefer to Communicate, According to Arbeit
How do millennials prefer to communicate? We asked the millennials on our team at Arbeit ...
Interviewing, Hiring & Onboarding for Debt Collection Roles
These retention-boosting interviewing, hiring, and onboarding best practices can help you...
How to Run Effective Virtual Meetings [7 Strategies]
Virtual meeting fatigue is real. Mollie Lannen shares 7 strategies on how to fight it and...
How to Measure & Improve the Employee Experience
Mike Cardus, an organizational development expert, walks us through how to measure & impr...