How Do I Know If I Have the Right Kind of Consent?
Determine what kind of consent you need, and why. Once you decide, and in conjunction wi...
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How To Collect Opt-In Consent On Your Website
You don't need anything fancy to get started with collecting opt-ins. In fact, all you need is a phone system. We created a step-by-step guide to get started.
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How Do You Start Collecting Opt-Ins for Debt Collection?
Having an opt-in strategy will give you a competitive advantage for increasingly diversif...
Should I Use Social Media To Reach Consumers?
The CFPB realizes that there are generations who prefer to communicate via social media, ...
How Am I Allowed to Use Texting Under Reg F?
One of the most significant outcomes of Reg F was the clarification of omnichannel commun...
How to Train Your Collectors for Reg F
The reality of Reg F is that changes to your systems, policies and training should be ong...
Should You Use The Model Validation Notice?
With the creation of the model validation notice, the CFPB provided an opportunity to lim...
Should You Use the Limited Content Message?
The limited content message is not a mandate, but rather a safe harbor. With that, our gu...
What KPIs Should You Use For Debt Collection?
Deciding what to measure (and how to measure it) at your agency is crucial to make sense ...
A Complete Guide to Call Blocking and Labeling
After numerous conversations with carriers and the third party organizations they work wi...
Call Labeling Mini Series, Part 7: How Internal Training Impacts Call Labeling
Your online presence requires you to be proactive about how you are being perceived, but ...