How to Train Your Collectors for Reg F
The reality of Reg F is that changes to your systems, policies and training should be ong...
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Dispute Resolution 101: An Introduction to Consumer Friendly Dispute Resolution
With a simple online search, consumers can uncover easily misleading information about how to use dispute resolution practices to avoid or manipulate repayment. Agencies should be prepared to receive, process and quickly determine the right course of action for any dispute they receive.
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Should You Use The Model Validation Notice?
With the creation of the model validation notice, the CFPB provided an opportunity to lim...
Should You Use the Limited Content Message?
The limited content message is not a mandate, but rather a safe harbor. With that, our gu...
What KPIs Should You Use For Debt Collection?
Deciding what to measure (and how to measure it) at your agency is crucial to make sense ...
A Complete Guide to Call Blocking and Labeling
After numerous conversations with carriers and the third party organizations they work wi...
Call Labeling Mini Series, Part 7: How Internal Training Impacts Call Labeling
Your online presence requires you to be proactive about how you are being perceived, but ...
Call Labeling Mini Series, Part 6: How Online Presence Impacts Call Labeling
Improving your online presence is a never-ending process that can't be fixed overnight, b...
Call Labeling Mini Series, Part 5: How to Register Your Numbers
Registering your numbers is a way for you to notify third party organizations that you ar...
Call Labeling Mini Series, Part 4: What Should I Do About Mislabeled Calls?
It's a question we hear often. "My calls are being mislabeled. What should I do about...
Call Labeling Mini Series, Part 3: What Do the Different Labels Mean?
Spam. Spam likely. Scam. Whether you own a cellphone, or your job is to reach co...
Call Labeling Mini Series, Part 2: How are Risk Ratings Generated?
Learn how third party organizations determine your risk rating, and why it matters.
Call Labeling Mini Series, Part 1: What Is Call Blocking & Labeling?
Ready to tackle call blocking and labeling headfirst? First, learn the basics of call blo...