How to Train Your Collectors for Reg F
The reality of Reg F is that changes to your systems, policies and training should be ong...
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“Potential Spam,” “Spam Risk,” and “Scam Likely” Labels Impact the Credibility of Your Debt Collection Agency
“Potential Spam,” “Spam Risk,” And “Scam Likely” Labels Impact The Credibility Of Your Debt Collection Agency The rapid increase in spam, robocalls, and scam calls has made consumers more cautious when answering calls from unknown numbers. As a result, legitimate debt collection agencies sometimes face the challenge of having their calls labeled as “Potential Spam,” […]
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What KPIs Should You Use For Debt Collection?
Deciding what to measure (and how to measure it) at your agency is crucial to make sense ...
A Complete Guide to Call Blocking and Labeling
After numerous conversations with carriers and the third party organizations they work wi...
Call Labeling Mini Series, Part 7: How Internal Training Impacts Call Labeling
Your online presence requires you to be proactive about how you are being perceived, but ...
Call Labeling Mini Series, Part 6: How Online Presence Impacts Call Labeling
Improving your online presence is a never-ending process that can't be fixed overnight, b...
Call Labeling Mini Series, Part 5: How to Register Your Numbers
Registering your numbers is a way for you to notify third party organizations that you ar...
Call Labeling Mini Series, Part 4: What Should I Do About Mislabeled Calls?
It's a question we hear often. "My calls are being mislabeled. What should I do about...
Call Labeling Mini Series, Part 3: What Do the Different Labels Mean?
Spam. Spam likely. Scam. Whether you own a cellphone, or your job is to reach co...
Call Labeling Mini Series, Part 2: How are Risk Ratings Generated?
Learn how third party organizations determine your risk rating, and why it matters.
Call Labeling Mini Series, Part 1: What Is Call Blocking & Labeling?
Ready to tackle call blocking and labeling headfirst? First, learn the basics of call blo...
Debt Collection SMS: Should I Use 10 DLCs, Longcodes, or Shortcodes for Texting?
Before you can text consumers to your heart's content, you need to decide what kind of me...
How to Protect Your Agency from “The Great Resignation”
Your employees want to know and experience a culture that values them - not just as bodie...