How to Train Your Collectors for Reg F
The reality of Reg F is that changes to your systems, policies and training should be ong...
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“Potential Spam,” “Spam Risk,” and “Scam Likely” Labels Impact the Credibility of Your Debt Collection Agency
“Potential Spam,” “Spam Risk,” And “Scam Likely” Labels Impact The Credibility Of Your Debt Collection Agency The rapid increase in spam, robocalls, and scam calls has made consumers more cautious when answering calls from unknown numbers. As a result, legitimate debt collection agencies sometimes face the challenge of having their calls labeled as “Potential Spam,” […]
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Should You Use The Model Validation Notice?
With the creation of the model validation notice, the CFPB provided an opportunity to lim...
Should You Use the Limited Content Message?
The limited content message is not a mandate, but rather a safe harbor. With that, our gu...
Debt Collection SMS: Should I Use 10 DLCs, Longcodes, or Shortcodes for Texting?
Before you can text consumers to your heart's content, you need to decide what kind of me...
How to Protect Your Agency from “The Great Resignation”
Your employees want to know and experience a culture that values them - not just as bodie...
How Agencies Can Prepare for the CFPB’s Debt Collection Rules
Two experts on the CFPB's debt collection rules, or "Reg F," share how agencies can start...
The 5 Best Debt Collection Conferences to Attend in 2021
The 5 best virtual & in-person debt collection conferences & events to attend in 2021 for...
Interviewing, Hiring & Onboarding for Debt Collection Roles
These retention-boosting interviewing, hiring, and onboarding best practices can help you...
How to Audit & Improve Your Collection Agency’s Online Presence
We show you step-by-step how to audit & improve your collection agency's online presence ...
Developing a Brand Voice in the Debt Collection Industry
Your debt collection agency already has a brand voice, whether you're aware of it or not....
The Benefits of Investing in Your Collectors
What are the benefits of investing time & money in your collectors? Increased growth, pro...
6 Successful Debt Collection Techniques for 2021
Six experienced debt collectors share their six most successful debt collection technique...