Internet Phone Systems for Business: A Complete Guide
Why are businesses making the switch to internet-based (VoIP) Business Phone Systems? For...
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How STIR/SHAKEN Impacts Your Caller ID
If your business struggles with calls labeled “Spam Likely” or “Scam Risk,” you may wonder why. Often, the answer lies in how STIR/SHAKEN impacts caller ID. This framework was built to protect consumers from spoofed calls. However, when carriers rely on outdated systems like SS7, even legitimate businesses can face problems. Let’s look at how […]
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Choosing the Right Auto Dialer Software for Your Collection Agency
If you're considering adding or updating auto dialer software at your collection agency, ...
How To Build A Small Business – Your First Start Up
We've gone from 4 people with an idea to a flourishing business. This is how to build a s...
How to Use Technology to Stand Out in Marketing on a Budget
Check out these useful small business marketing strategies for anyone in marketing on a t...
Collection Agency Recruiting: How to Offer Workplace Flexibility
Employees are looking for flexible work schedules. How can you offer it in the collection...
This Is How a 3-Second Pause Kills Live Contact and Invites a Lawsuit
If you are using software that has not eliminated the 3 second pause from every dial, you...
Why a VoIP Phone System Will Be the Norm in 2019
VoIP is starting to become chosen more and more frequently over traditional PBX phone lin...
Debt Collection 101: Episode 65 – Interviews at the ACA Fall Forum
Last week, Arbeit hopped on a plane to Chicago for the 2018 ACA Fall Forum. We had some q...
Small Business 101: Episode 47 – Should You Use Social Media Selling?
Using social media as a way to pitch to prospects is a technique on the rise. So how exac...
Cases in Point: What is the TRACED Act?
In the most logistical terms, it’s the Telephone Robocall and Abuse Criminal Enforcemen...
Soft Skills For Debt Collection
As a debt collector, you never know what will happen when you get on the phone with a con...
How Does Ringless Voicemail Work?
Ringless voicemail is a gray area for TCPA compliance, but how does it work?