How to Measure & Improve the Employee Experience
Mike Cardus, an organizational development expert, walks us through how to measure & impr...
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Preventing business calls from being labeled as spam
Preventing business calls from being labeled as spam is crucial in maintaining effective communication with customers. Here are some steps a business can take to avoid having their calls labeled as spam: 1. Verify caller ID information: Ensure that the caller ID information displayed is accurate and recognizable. This helps build trust with the recipient […]
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How We Improved Our Company Culture [& You Can Too]
We evaluated & improved our culture to follow through on our mission of valuing people as...
How to Audit & Improve Your Collection Agency’s Online Presence
We show you step-by-step how to audit & improve your collection agency's online presence ...
Developing a Brand Voice in the Debt Collection Industry
Your debt collection agency already has a brand voice, whether you're aware of it or not....
The Benefits of Investing in Your Collectors
What are the benefits of investing time & money in your collectors? Increased growth, pro...
6 Successful Debt Collection Techniques for 2021
Six experienced debt collectors share their six most successful debt collection technique...
CFPB Final Collections Rule: Insight on Limited Content Messages
John Bedard, an industry expert, helps us better understand the implications of the CFPB'...
Skills & Qualities of a Top Performing Debt Collector
A debt collection agency owner shares both the innate qualities and learned skills he see...
CFPB’s Final Debt Collection Rules 2020: Initial Takeaways
Last week the CFPB released its highly anticipated final debt collection rules, just in t...
How to Use Video in Sales For Prospecting [Script Included]
Keith Zadig, Relationship Development Representative Manager, shares his secrets to creat...
6 Outbound Calling Best Practices to Improve Answer Rates
Don't allow your outbound calling efforts to go to waste. With these 6 best practices, yo...
Communication Preferences by Generation in Collections & Business
Arbeit's Market Research Analyst discusses how communication preferences differ by genera...