How We Improved Our Company Culture [& You Can Too]
We evaluated & improved our culture to follow through on our mission of valuing people as...
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Dispute Resolution 101: An Introduction to Consumer Friendly Dispute Resolution
With a simple online search, consumers can uncover easily misleading information about how to use dispute resolution practices to avoid or manipulate repayment. Agencies should be prepared to receive, process and quickly determine the right course of action for any dispute they receive.
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How to Audit & Improve Your Collection Agency’s Online Presence
We show you step-by-step how to audit & improve your collection agency's online presence ...
Developing a Brand Voice in the Debt Collection Industry
Your debt collection agency already has a brand voice, whether you're aware of it or not....
The Benefits of Investing in Your Collectors
What are the benefits of investing time & money in your collectors? Increased growth, pro...
6 Successful Debt Collection Techniques for 2021
Six experienced debt collectors share their six most successful debt collection technique...
CFPB Final Collections Rule: Insight on Limited Content Messages
John Bedard, an industry expert, helps us better understand the implications of the CFPB'...
Skills & Qualities of a Top Performing Debt Collector
A debt collection agency owner shares both the innate qualities and learned skills he see...
CFPB’s Final Debt Collection Rules 2020: Initial Takeaways
Last week the CFPB released its highly anticipated final debt collection rules, just in t...
How to Use Video in Sales For Prospecting [Script Included]
Keith Zadig, Relationship Development Representative Manager, shares his secrets to creat...
6 Outbound Calling Best Practices to Improve Answer Rates
Don't allow your outbound calling efforts to go to waste. With these 6 best practices, yo...
Communication Preferences by Generation in Collections & Business
Arbeit's Market Research Analyst discusses how communication preferences differ by genera...
Best Practices for Email Communication in Debt Collection
Tim Collins, Chief Compliance Officer at TrueAccord, shares best practices for communicat...